FAQ’s & How To Tips - “Know before you go”

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General FAQ's, About Stone Landscapes

Do we sell to the public?

Yes, we retail all of our gardening and landscaping products to the general public as well as professional landscapers, commercial contractors, construction firms, designers, private business owners & municipalities.

Does Stone Landscapes provide installations or maintenance?

We do not install; we supply landscape materials. We have many customers that are quality contractors that have been buying from Kuntz Landscape Depot (now – Stone Landscapes Inc) for many years that provide professional installations and maintenance. If you would like to see a list of some of these contractors visit our contractors’ page.

Why does Stone Landscapes
not install or provide maintenance like other Landscape depots?

We do not compete with our customers! Some landscape depots offer installation and maintenance as a way to increase their profit. We support our customers and help them grow their business by focusing on supplying quality products at competitive prices with exceptional customer service – everyday!

Where are we located?

Click here to see all our contact information and map.

 

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Pick up/ Loading & Delivery

How much material can I pick up? What do I need to consider when loading and picking up?
Please click here for our process and guidelines around loading and picking up material.

What are the minimums for delivery?

Generally, one (1) yard of mulch, soil and aggregates; one (1) full skid of stone and/ or pavers. Other products may vary, please ask customer service for details.

How much can I get delivered?

The capacity varies due to the material but normally we can deliver up to 6-7 yards in our dump trucks per single delivery and up to 24 skids on our flat bed trucks. Larger loads can be easily arranged. We have the capacity you need for any project.

Can I split a load for delivery?

Yes, we can split two products on our dump truck and a number of items on the flat bed. Please ask for details on how we can deliver multiple products in one delivery saving you time and money.

What do I need to think about when setting up delivery?

Visit our Delivery Process & guidelines portion in the website to obtain all the relevant information, pricing and our core delivery area.

 

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Order Process

How are the products measured?

Our certified weight scales ensure that our customers get exactly what they ordered and paid for.
One ton equals 2000 lbs. All goods sold by ton or yard are based on ½” (1.25cm) mortar joints. Please be careful when estimating materials, as we are not responsible for errors made based on the purchaser’s calculations.

Click here to use our easy calculators to help determine your requirements for your project.

What if it rains? Am I paying for water?

No, there are different rates per ton for wet and dry material weights on aggregates. Pallet products are weighed in dry conditions, pavers are per unit and mulch & soil are sold by the yard.

What does a cubic yard of material look like?

A cubic yard of material would fill a 3-ft. x 3-ft. x 3-ft. box.

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Commercial Account & Payment

Can I get a commercial account?

Yes, if you are a registered business you can download our credit application by clicking here or visiting our location. See our Credit policies and Commercial Discounts & Volume Rebates for more information.

What methods of payments do you accept?

We accept Cash, Interact, Visa and MasterCard.

When is payment due?

Payment is due prior to delivery of products.

Do you ship COD (Cash upon delivery)?

Sorry, no COD’s.

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Product > Natural Stone

How much does a skid of stone weigh?

Our pallets range from 1,500 – 3,500 lbs. The majority of our products are packaged at 3,000 lbs. All stone is sold by the ton in pallet quantities. Some skids can be opened for smaller quantities.

How much stone is needed to build a stone wall?

The typical rule of thumb is that a pallet of wall stone is enough for about 30 linear feet, one foot high and single faced.

What do I need to consider when building a retaining wall?

Consider drainage, foundation and securing the product. These are key to a long lasting result. Proper preparation will ensure that the beauty will last. Never cut corners on construction projects.

Is it necessary to start my dry stacked
retaining wall below the frost line?

No. Unlike rigid retaining walls, segmental landscape wall systems are flexible structures and can accommodate slight movement and even settlement without cracking or other types of distress.

Do I need a concrete footing to hold up my natural stonewall?

No. Unless the soil is extremely weak, a firmly compacted gravel footing is sufficient to support the wall and has the capacity for natural movement of the wall.

Can I use gravel behind my wall instead of 3/4" crushed stone?

No. It is very important that 3/4" crushed stone be used in order to provide proper drainage and prevent buildup of hydrostatic pressure, which can lead to wall failure.

What is the best way to seal my stone?

We carry many types of sealers that will have varying effects on stone. Please visit our location for specific information about how to seal your stone to your desired finished look.

What is “Lichen”?

A slow-growing plant that typically forms a low crustlike, leaflike growth on stones and trees.

Does the lichen on moss rock need to be watered?

If the moss rock gets the occasional watering that will help. Too much pressure from sprinklers or any chemicals will kill lichen.

What is the recommended thickness of flagstone to use for a patio?

  • 3/4" to 1" thick flagstone is recommended for patios.
  • Flagstone is not recommended for driveways.

How should I plan the site before laying flagstone?

Remove all grass, sticks, stones and trash. Level to near grade with “A” gravel and top the last 1-2 inches with chips and dust.

What is “Efflorescence”?

When water moves through a wall, or is being driven out as a result of heat or hydration, it brings salts to the surface that are not commonly bound as part of the cement stone. As the water evaporates, it leaves the salt behind, which forms a white, fluffy deposit that can normally be brushed off. The resulting white deposits are referred to as "efflorescence" in this instance.

What guarantees are there on stone colour?

No guarantee is given on exact colour or surface texture due to variations in colour pigment, effects of humidity, temperature, sizes and colour of aggregate, effects of efflorescence, and different shipments which are all beyond our control.

Can I buy the same natural stone colour in the future?

Occasionally products we purchase will vary in size, colour and texture. This is due primarily to natural variation and also to time or place of purchase. So unfortunately, we can't guarantee matches in size, colour or texture from previous purchases. If you need to match a product, please bring in your sample and we will do our best to match it. We suggest you purchase what you need to complete your project if these variations are of concern.

What is the advantage of a Rock Garden?

  • Rock gardens are an easy way to add character to your yard and are very low maintenance.
  • Use to solve problem areas such as rocky terrain, slopes, heavily shaded area, or arid spots.
  • Packing the soil before placing rocks & boulders will decrease movement and settling. Also, lay down landscaping fabric to prevent weeds.
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Product > Paver

How do I calculate how many pavers I need to complete my project?

Determine the square footage of the areas you require. Use our Paver calculator to get the approximate quantity you need; remember to add about 11% to the total number for cutting and spares.

There are weeds growing in the joints of my pavers,
how do I prevent them?

Besides spraying herbicides, use Polymeric Jointing Sand as the modern alternative to regular sand. Polymeric Jointing Sand is a high-tech blend of sand. Applied dry, it hardens after wetting. It resists erosion and inhibits weed growth.

Is it OK to use stone dust for a bedding layer under pavers?

No. Stone dust traps water and gets spongy, which can cause rutting and settlement. Use coarse concrete sand or stone sand.

How do pavers withstand winter conditions?

Very well. Small, high-density units withstand cracking as well as damage from freeze-thaw cycles and salts. Pavers are stronger than ordinary or stamped concrete.

Can I plow over pavers in the winter?

Yes, due to the smooth surface & resilient nature of pavers, plow trucks have no difficulty in the winter.

Do pavers lose colour over time?

The pigments used to colour concrete pavers are very constant. Dirt and normal wear from traffic and weather may appear to change the colour over time. Cleaning and sealing can prolong, restore and enhance the colour.

If a paver gets broken or damaged, can it be replaced?

Yes, save a few pavers from your initial installation, just in case you need to replace one or two.

There is a low spot in driveway, how did this happen?

Settlement is often caused by inadequate soil or compaction, or by poor drainage from using the wrong type of gravel. You can repair this easily by taking up the pavers, correcting the problem and reinstalling the pavers.

What is the whitish substance I see on pavers and walls?

This is efflorescence. To see more information on “Efflorescence” click here. It is not due to a flawed product and does not affect structural integrity and will dissipate over time. If desired, it can be removed using specialty cleaners.

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Product > Mulch

How many square feet will a yard of mulch cover?

Typically, a yard of mulch will cover 100 sq. ft. at a depth of 3". Determine the square footage of the areas you require and please use our calculators to help get the quantity you need.

Why should I mulch?

  • To help prevent weed growth.
  • Protects the soil from erosion, moisture loss and temperature fluctuation.
  • It naturally decomposes and adds nutrients back into the soil.
  • It can also provide a very attractive ground cover.

When should I mulch?

Mulch can be applied anytime throughout the year.

In spring, add to new beds 2"- 3" for weed retardant and moisture retention.
Top dressing with 1-2” of fresh mulch finishes your gardens after planting and prepares the gardens for the summer.

In the fall, when mulching around transplants and perennials, a 2” coverage is needed to delay frost penetration, allowing more time for root growth. Additionally, in preparation for the cold winter months, mulch insulates the ground and protects your trees, plants & bulbs.

How should I mulch?

  • The area(s) should be cleared of all weeds, leaves and grass.
  • Loosen up the old mulch before replenishing with new mulch.
  • Leave 3-4 inches of space around trees to avoid disease problems.
  • When finished, water the mulch down to put moisture back in it and help it to settle.
  • Avoid mulching around gutters & down spouts or in an area where erosion takes place due to water run-off. Use a splash block or stone aggregates instead.

Why should I use landscape fabric in between the soil and mulch?

  • The fabric adds an extra barrier of protection against weeds.
  • It helps to keep more moisture in the soil saving plant life during watering bans.
  • It also accelerates the decomposition of organic mulch
  • On the other hand, it may not be convenient to use in areas where you plant a lot of bulbs or annuals.

Why does the colour of mulch vary from time to time?

Dyed Mulch colour may vary from batch to batch (especially true with the dyed RED mulch). This is due to natural variation in the colour, texture, porosity, etc. of the wood being dyed. It cannot be controlled.

Can red mulch stain my driveway & clothes?

Certain products that contain dyes such as red mulch can leave stains on surfaces (Driveways, sidewalks, walls, stone, house, etc…). It will wash off if you do it right away but over time it will also disappear.

Prior to delivery, we recommend you protect your unloading surfaces with a tarp. Please ensure you have the area covered with one or multiple tarps before delivery. We sell tarps if you need to purchase them.

Wear old work clothes and shoes while handling our products to avoid stains if you ordered dyed mulch. Natural mulch will not cause any of the noted concerns.

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Product > Soil

Should I cover the pile of soil / mulch after delivery?

Cover your soil with a tarp to reduce the loss of soil due to inclement weather. Also, it keeps the product light and easy to use. Moving mud is a lot more work.

How much topsoil do I need?

  • To topdress your existing lawn area, you should calculate a 1" depth.
  • To fill a vegetable garden 8"-12" depth
  • New home seeded lawn 4"-6" depth
  • New home sodded lawn 3"-5" depth
  • Raised planting 12"-18" depth
  • To calculate the amount of soil you need click here.
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Product > Aggregates

How do I know how much gravel to order?

Determine the square footage of the areas you require and the depth and please use our calculators to get the quantity you need or visit our location product selection and for further assistance.

What kind of sand should I put under pools?

Masonry sand is appropriate for underneath swimming pools.

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Product > Tools

What tools should I use for moving and spreading mulch,
soil & aggregates?

  • Put a tarp on your driveway to help reduce clean up. We do not recommend putting tarps down for gravels, as it will likely rip during shoveling.
  • Wash concrete with soap and stiff bristle broom.
  • A pitchfork works best for shredded mulches, large aluminum or poly grain shovels for chipped, and nugget types of mulches.
  • Flat shovels are best for gravel and soil products.
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Product > Water Gardens

Water features add a truly spectacular focal point and natural tranquility to your landscape. Water features such as koi ponds, water gardens, streams, fountains and waterfalls not only provide a soothing and peaceful garden environment and will also accent your existing landscape with a superior element to your property. Water features mature with age, and increase the value of your property.

What should I consider when planning my water feature?

  • Choose the style you would like such as formal or natural; and this should match your current landscape design for a natural addition.
  • Know the size, depth and location of the water feature you want before purchasing supplies. You should choose a location that you can enjoy its splendor. If you are planning to add fish and plants, consider the location in relation to the sun and weather elements. Furthermore, determine how level the land is in order to see how the water will sit. If you are dealing with a slope, consider incorporating a waterfall or stream.
  • Choose a water feature that is best suited to your needs, and then plan accordingly with the space you have to work with. (Stream, waterfall, splash pond, Pondless (child friendly), Fountain, fishpond, etc…)

Plants

There are a number of considerations around water plants; they are border, floating, oxygenating and bog plants. We have provided a sample section of plants but please visit your local nursery to see the local selection of water plants and care instructions.

Fish

  • Many aquatic perennials and pond fish can survive the harsh Canadian winter so be sure to have the water at the correct level for the depth and size of your pond. If you achieve this, your water garden will bounce back after winter.
  • Fish prefer shade and the depth is essential to their survival. The pond should be structured to allow a shallow section for feeding and viewing and a deeper section so the fish can retreat if the water heats up or starts to freeze.
  • Use smooth stones at the base of the pond to avoid your fish getting injured.
  • A fishpond will also require a pump for aeration and a filter system for reducing water impurities and ammonia.

Care and Maintenance

  • Water quality, cleaning, pumps and filters, repairs, fertilizers, plant and fish care, getting ready for winter are all areas to consider when setting up to ensure a successful water feature so you can enjoy it for years to come.
  • Remember to top up your pond during dry spells and heat waves.

Materials to consider

  • Lighting accents your water feature creating a really striking atmosphere to your landscape at night.
  • Bridges and steps – These features create further dimension and allow you to stroll through your gardens.
  • Remember you will need the appropriate electrical outlets for your pumps, filters, heaters and lighting – please ensure you check with an electrician and follow the local policies and regulations. Furthermore, identify all utility locates before you start any digging.
  • Come see our selection of liners, rigid shells, pumps, filters, fountain heads, pipes, filters, valves, lighting and stone to help build your dream water feature.

Click here to see How to plan, build and maintain a Water Feature (Stream, Fountain, waterfall, plants, fish, equipment)

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Product > How to Information

Interested in how to improve your curb appeal & value, the general splendor of your gardens and ultimately your satisfaction? We have provided you with a number of helpful documents to assist you in your landscaping requirements. If you have any further questions, please feel free to contact us.

Helpful Facts on Project Planning

  • Determine area to be covered
  • Measure area and consider depth of coverage
  • Select the products or type of coverage material to be used
  • Determine weed barrier and edging product to be used
  • List other necessary tools (wheelbarrow, shovels, rakes, gloves, etc.)
  • Calculate the quantity and cost of products needed Click Here to use our convenient calculators.
  • Order products and materials you need for either pickup or delivery.

Links to helpful Info for your project

If you have any questions not answered here or need further clarifications, please feel free to contact us.

How to Disclaimer

Stone Landscapes’ informational brochures are meant to provide general instruction to help you complete your project. Almost all projects involve some level of risk and you should consider your skill level, tools, materials, capacity, and site condition before you start your project. Stone Landscapes Inc. will not be held responsible for any damages; losses sustained or incurred in the course of you project or any use of the information. Always follow manufactures operating instructions with tools, check the local building codes and follow all standard safety precautions.

If you need help to make your vision a reality, see us at Stone Landscapes, click here for information on hiring a contractor.

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